Frequently Asked Questions

Register, complete KYC verification, add a beneficiary, then start a transfer from your Customer Dashboard. The whole process takes less than 5 minutes.

Direct Bank Deposit: Funds are credited directly to your beneficiary’s bank account. Cash Pickup: Available at selected partner bank branches across Pakistan.

No waiting around! Our KYC process is automated and typically completes in just a couple of minutes. You’ll get an email the moment your identity is verified and you’re ready to send.

Yes, a maximum of 4 transfers per beneficiary per calendar month to comply with our AUSTRAC obligations.

We keep it simple. For transfers under A$300.00, we charge a small flat fee of A$5.00. But send A$300.00 or more, and we’ll waive the fee entirely! You’ll always see the exact fee in your quote before you finalize your transfer.

Upload a receipt or screenshot of your bank transfer under Payments in your Customer Dashboard. Our team verifies it before your transfer proceeds to delivery.

Yes — every transfer shows a live status: Pending, Processing, Completed, Cancelled, or Failed. You also receive email updates at each stage.

We accept Australian Passport, Driver Licence, Medicare Card, CNIC (Pakistan), a residential address proof (utility bill or bank statement), and a selfie photo.

Yes. All documents are stored securely in compliance with AUSTRAC data retention requirements. We use bank-grade encryption for all transfers and identity data.